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The Comet
The Comet
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Procurement

The COMET IT Management and Support Services

Date Posted: May 3, 2019
End Date: June 10, 2021

The Central Midlands Regional Transit Authority (The COMET) will accept proposals from qualified Proposers that can provide IT Management and Support Services. The contract to resulting from this RFP shall be known as the “IT Management and Support Services” contract.

Central Midlands Regional Transportation Authority,(The COMET) is seeking a qualified Information Technology (IT) Proposer to provide management and technical support to The COMET staff and support the onboard technologies that we have. Tasks include the following:

 Full time IT Manager onsite at The COMET, located at 3613 Lucius Road, Columbia, SC, Monday-Friday between 8:00 a.m. and 4:30 p.m., with on-call support after hours and weekends
 Provides email support, including management of email system and creation of email addresses using TheCOMETSC.gov and CatchTheCOMET.org domains
 Management of internet domains and website
 Create and manage intranet site for The COMET employees to use
 Create, manage and organize Microsoft SharePoint site for work collaboration
 Create, manage and organize Microsoft OneDrive for each employee
 Manage the document management system and organize all of The COMET’s electronic files
 Manage all servers, network, as well as all intelligent transportation systems (ITS) products, including, but not limited to: Genfare fare collection equipment, TransLoc App and automated                   vehicle locator (AVL), Clever Devices ITS, including updates to the system, Passport App, Apollo security cameras, Wi-Fi on buses and facilities, telephone system with Comporium, two-way         radio system, General Transit Feed Specification (GTFS) preparation and updates and other technologies that The COMET may use
 Provide real time support for local users, which includes use of service desk tool to help track service tickets
 Manages and supports technology resources including hardware, software, web applications, etc.
 Responsible for maintenance and support of servers, PCs, peripherals, security systems, recording systems, and service providers to ensure continuous connectivity and system operations
 Develops training/policy material and trains staff as necessary to continually improve their ability to use software and hardware resources
 Develops and ensures compliance with The COMET’s IT and Internet policies.
 Coordinates with any software, hardware or networking vendors to diagnose and resolve problems, if needed
 Monitors system health, logs events, ensures adequate virus protection, and removes unauthorized software
 Leads The COMET’s Business Continuity and Disaster Recovery Plan and ensures that all processes are in place to ensure continuous operations and that the most up-to-date recovery                    options are available including coordination off-site storage and emergency operations solutions
 Manages stringent confidentiality and security procedures at all times to protect client data and to ensure compliance with Health Insurance Portability and Accountability Act (HIPAA)
 Maintains inventory of computers, telephones, peripherals, etc. including current login account information for Local Area Network (LAN,) websites, telephony, and application software
 Provide after-hours support which may include nights and weekends
 Coordinate with The COMET’s contractors regarding use of The COMET’s IT and ITS
 Other IT related duties as directed by the Executive Director/CEO or designee.

All proposals must be submitted by June 7, 2019. Please reference the RFP document(s) for submission requirements. The COMET encourages the use of recycled paper, and where practicable, printed on both sides, for all submittals.

 

The COMET IT Management and Support Services RFP