The COMET Issues Public Apology for Service Delivery Concerns
February 16, 2021
From The Desk of the Executive Director/CEO, John Andoh:
February 16, 2021
To our Riders and the General Public:
We are aware of the difficulties you may have experienced with The COMET’s service delivery recently. We are assertively working to ensure that The COMET buses run reliably, timely and safely.
We appreciate your patience as we work through this issue and sincerely apologize for the inconvenience that this may have caused. We know that you must get to work, medical appointments and essential destinations and we are sorry for this temporary lapse. As we work towards resolving service issues, we encourage you to use The COMET’s other services, such as Blue Bike; COMET on the GO! partnership with Uber and Lyft; V-TRIP, our volunteer transportation program; and, Pick Up Program (PUP) partnership with Checker Yellow Cab, Lyft and Uber. We hope to fully restore your confidence as well as our complete service delivery system soon. We will continue to provide updates as the matter improves over time via social media, The COMET website or by calling our customer service office.
If you should have any questions, please reach out to us via email at info@thecometsc.gov or by calling customer service at 803.255.7100.
Sincerely,
John Andoh, Executive Director/CEO
The COMET
